I suppose this must be the second most popular blog post heading after 'Britney Spears tits' and the irrationality of my anger at Indian call centres, Sibelius, Grieg and hold music that spools through whole quarters of hours, promises made and not kept, departments that can't talk to eachother, customer services staff that lie to you just to get you off the phone, broken contracts, frustration, stress and general impotence cannot easily be captured in words.
Needless to say the fervent assurances of one of BT's Bombay babus last week that my broadband would be reconnected in five working days has proven to be more ephemeral than angel piss.
Oh well. A hard copy legal letter to their head office for specific performance, and a claim for loss and damage, and a subsequent default summons to the local County Court when they don't act within seven days, seems the way to go now. Has anyone actually sent the bailiffs in to BT before?