Even Labour's Alan Milburn has begun to twig that topping-up low wages with tax credits just allows employers to pay staff less and allow the taxpayer to make up their income. And young people are starting to twig that a first degree, when every second person has one, is worth diddly-squat unless it was earned at a Russell Group uni. A 2:1 from the University of Stanstead is for burger-flippers.
Meanwhile, the traditional world of work has all but abandoned the standards that top firms used to pride themselves on. No-one answers the phone any more - we divert all calls to voicemail, when we can deal with it at our leisure. The public and customers can't complain by phone any more, or even by email - the website 'contact form' is frequently the only offered link to a company. Here's a tip. Write a letter. It can't be ignored and they have to respond by writing back.
Semi-literacy is now the norm in official correspondence rather than an exception to be sneered at. We're being asked to accept that people who can't write, spell or compose prose adequately also have a place in the new world of work. And no-one can find important documents and records any more - the entire commercial UK appears to have consigned its collective corporate memory to cardboard boxes in a huge warehouse in Slough. Not that the untrained and inexperienced law graduates from Luton University know what a wayleave or easement is anyway, even if one spells them optionally according to personal taste.
All over the place, firms are shedding the old tiers of professional staff and staffing-up with low paid generalists capable only of the simplest decisions. The new business model involves a couple of constrained channels of transactions processing that handle 93% of potential business at the lowest cost. If you're one of the 7% for whom an Amazon or Ebay transaction goes wrong, forget all their online resources. Write them a letter, then after 28 days raise a money claim online. My most useful resource these days is my Government gateway MCOL (money claim online) facility to issue County Court summonses whenever I wish. It even gets my bank's attention.
Get used to lower standards. Exploit the system. Enjoy your superior knowledge, ability and resources and never forget that a book of stamps and a fountain pen together with computer literacy and an MCOL account will enable you to overcome in the new world of consumer commerce.